At Linzzo Store, we strive to provide excellent service for all Free Fire top-ups and memberships. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

When Refunds Are Issued

We will issue refunds in the following circumstances:

• Payment made but service not delivered: If payment was successfully processed but the top-up could not be delivered due to our technical fault
• Duplicate payment: If the same order was charged multiple times due to system error
• Wrong amount charged: If the amount charged differs from the displayed price due to system error
• Service unavailable: If the service becomes unavailable after payment but before delivery due to our fault

When Refunds Are NOT Issued

Refunds will NOT be issued in the following circumstances:

• Incorrect Player ID: If you provide an incorrect Free Fire Player ID or account details
• Game server issues: If the game server is under maintenance, experiencing downtime, or unavailable
• Third-party payment issues: If payment problems occur due to your bank, payment provider, or third-party services
• Change of mind: If you change your mind after successful delivery of the top-up
• Account suspension: If your game account is suspended or banned by the game developer
• Delayed delivery: If delivery takes longer than expected but is eventually completed
• Used membership benefits: If membership benefits have been accessed or used
• Fraudulent activity: If fraudulent activity is detected on your account

Refund Processing Time

Refund processing times vary by payment method:

• Credit/Debit Cards: 5-7 business days
• Bank Transfers: 3-5 business days
• eZ Cash/iPay/LankaPay: 1-3 business days
• Online Transfers: 2-4 business days

Refunds will be processed using the same payment method used for the original purchase.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at linzzostore@gmail.com or WhatsApp us at +94 77 0520 269
2. Provide Details: Include your order number, payment receipt, and reason for refund request
3. Wait for Review: Our team will review your request within 24-48 hours
4. Follow Instructions: If approved, follow any additional instructions provided by our support team

Refund Investigation Process

When you request a refund, we will:

• Verify your payment and order details
• Check our delivery logs and system records
• Investigate the reason for the refund request
• Contact relevant third-party services if necessary
• Provide a decision within 48 hours

Fraud Prevention

To prevent fraud and abuse:

• All refund requests are thoroughly investigated
• We may request additional verification documents
• Repeated refund requests may result in account restrictions
• Fraudulent refund requests may result in account suspension

Important Notes

• Refund requests must be made within 7 days of the original purchase
• Partial refunds may be issued in certain circumstances
• Refund decisions are final and at the discretion of Linzzo Store
• We reserve the right to refuse refunds for accounts with suspicious activity
• Refunds may be subject to processing fees in some cases

Policy Updates

This refund policy may be updated from time to time. Any changes will be posted on this page with the updated date. Continued use of our services after changes means you accept the updated policy.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us: